Any payments to us can preferably be made by direct payment to our bank account. Please contact us for details. The links on the booking form go to the credit card payment system we employ. If you tick the re-use credit card section then we will try to contact you at the time before processing. Please note that if any monies have to be refunded then this will be done in the way it was paid. If this was by credit card then please note that the payment processor can take up to 10 working days and sometimes longer.
If you wish to cancel your booking then you must notify us as soon as possible, which must be confirmed in writing or by email.
If cancellation is necessary due to Government restrictions/regulations in relation to Covid 19 then we will be more than pleased to re-negotiate a re-booking or failing that we will refund monies paid.
If a cancellation is made prior to the balance being paid, then the deposit will not be refunded unless the time is re-let, when an administration fee of £25 will be retained.
If the cancellation is made after the balance has been paid then the monies will not be refunded unless the time is re-let when an administration fee of £25 will be retained.
Auld Orwell will be available for your arrival from 5pm and we expect you to depart by 10.00am unless by prior arrangement. There is a safe key at the property, the combination for which will be sent once the balance has been paid.
You agree :-
We hold a normal self-caterers insurance policy with regard to liability which may be viewed if requested.
If for any reason beyond our control the property is not available on the date booked, or the property becomes unsuitable for use, all payments will be refunded in full due to the cancellation of the booking. As much notice of cancellation will be given as possible and where it is less than 6 weeks notice we will attempt to find a local alternative for you, but this cannot be guaranteed.
A maximum of 2 dogs are permitted on the premises and should be declared at booking. A one off fee of £10 per dog is due per booking.
Dogs are not permitted on the furniture or bedding. Any damage caused by them should be declared or replaced.
They should not be left on their own in the property.
It is your responsibility to ensure your dogs do not cause a disturbance and that you have cleared up after them. Please be aware that the property is in a crofting/farming community and that you respect the country code.
All complaints must be notified to us as soon as reasonably possible to allow for the opportunity of making good.
Linen and towels are provided for you. Arrangements will be made for changes for bookings of more than 1 week.
All power and internet connectivity are provided as part of your rental fee. Guests should be aware that internet reception is now fast however we cannot be held responsible for problems out with our control.
A starter pack for the open fire is also provided (enough for a few fires) but thereafter it is your responsibility.
There is no mobile phone reception at the property. There is reception further on in Waternish, dependent on your service operator, where there is a clear view towards Glendale. We therefore provide a phone for use in emergencies or for receiving calls (01470 592385) Please do not abuse this service. We are capable of checking usage and reserve the right to make a charge if abused.
There is no electric charging point at the cottage at this time. Should you wish to attempt to charge your car using the cottage power then please be advised that there will be additional power costs incurred.
We reserve the right to retain your information for future use by us to inform you about news and information we think may be of interest to you. The data will not be given to a third party. By booking with us you are deemed to have consented to the use of your data in this way.
Angus and Teresa McGhie
From its elevated position over Lochbay on the beautiful Isle of Skye, Auld Orwell Cottage overlooks the pretty fishing village of Stein and beyond to unforgettable views and dramatic sunsets across the Minch where on the horizon, you can see the Outer Isles of the Hebrides.