OUR TERMS & CONDITIONS

1. Making a booking

1. Bookings are accepted following confirmation of the booking together with payment of the deposit of 25% of the tariff of the booking.
2. The balance is payable six weeks before arrival.
3. For bookings made less than six weeks before arrival, full payment is required at the time of booking.
4. All monies are non- refundable if the booking is cancelled unless the time is re-let, when an administration fee of £25 will be retained. Please ensure you have travel insurance to cover any eventualities.
5. The contract of let is between you and Angus and Teresa McGhie, the owners of Auld Orwell.
6. we consider all Terms and Conditions to have been accepted by you on receipt of the deposit payment.

2. Payments.

Any payments to us can preferably be made by direct payment to our bank account. Please contact us for details. The links on the booking form go to the credit card payment system we employ. If you tick the re-use credit card section then we will try to contact you at the time before processing. Please note that if any monies have to be refunded then this will be done in the way it was paid. If this was by credit card then please note that the payment processor can take up to 10 working days and sometimes longer.

3. Cancellation

If you wish to cancel your booking then you must notify us as soon as possible, which must be confirmed in writing or by email.

Covid 19

If cancellation is necessary due to Government restrictions/regulations in relation to Covid 19 then we will be more than pleased to re-negotiate a re-booking or failing that we will refund monies paid.

Non-Covid 19

If a cancellation is made prior to the balance being paid, then the deposit will not be refunded unless the time is re-let, when an administration fee of £25 will be retained.

If the cancellation is made after the balance has been paid then the monies will not be refunded unless the time is re-let when an administration fee of £25 will be retained.

4. Arrival and Departure

Auld Orwell will be available for your arrival from 5pm and we expect you to depart by 10.00am unless by prior arrangement. There is a safe key at the property, the combination for which will be sent once the balance has been paid.

5. Your Obligations

You agree :-

1. to vacate the property by 10.00am
2. to pay for any losses or damages to the property, caused by you or a member of your party (reasonable wear and tear accepted);
3. to report any significant damages or breakages immediately, and any minor damages on departure;
4. to take good care of the property, furniture and fittings and leave it in a clean and tidy condition at the end of your holiday, as it was found upon arrival;
5. to permit the owners and their staff reasonable access to the property for the purpose of inspection or to carry out necessary repairs, etc;
6. not to exceed the total number of people in the original booking unless otherwise agreed.
7. not to smoke within the property.
8. to ensure the property is not left unlocked, and when departing, ensure that the keys are placed in the key safe and that the waterproof cover is replaced.
9. The accommodation is to be used for holiday purposes only (unless by prior arrangement) and to the persons named on the booking form.

6. Liability

We hold a normal self-caterers insurance policy with regard to liability which may be viewed if requested.

7. Non-availability of Property

If for any reason beyond our control the property is not available on the date booked, or the property becomes unsuitable for use, all payments will be refunded in full due to the cancellation of the booking. As much notice of cancellation will be given as possible and where it is less than 6 weeks notice we will attempt to find a local alternative for you, but this cannot be guaranteed.

8. Dogs

A maximum of 2 dogs are permitted on the premises and should be declared at booking. A one off fee of £10 per dog is due per booking.

Dogs are not permitted on the furniture or bedding. Any damage caused by them should be declared or replaced.

They should not be left on their own in the property.

It is your responsibility to ensure your dogs do not cause a disturbance and that you have cleared up after them. Please be aware that the property is in a crofting/farming community and that you respect the country code.

9. Complaints

All complaints must be notified to us as soon as reasonably possible to allow for the opportunity of making good.

10. Linen, Power, Fuel & Internet

Linen and towels are provided for you. Arrangements will be made for changes for bookings of more than 1 week.

All power and internet connectivity are provided as part of your rental fee. Guests should be aware that internet reception is now fast however we cannot be held responsible for problems out with our control.

A starter pack for the wood burning stove is also provided (enough for a few fires) but thereafter it is your responsibility.

11. Phone

There is no mobile phone reception at the property. There is reception further on in Waternish, dependent on your service operator, where there is a clear view towards Glendale. We therefore provide a phone for use in emergencies or for receiving calls (01470 592385) Please do not abuse this service. We are capable of checking usage and reserve the right to make a charge if abused.

 12. Electric Car Charging

There is no electric charging point at the cottage at this time. Should you wish to attempt to charge your car using the cottage power then please be advised that there will be additional power costs incurred.

 13. Data and Privacy

We reserve the right to retain your information for future use by us to inform you about news and information we think may be of interest to you. The data will not be given to a third party. By booking with us you are deemed to have consented to the use of your data in this way.

Angus and Teresa McGhie

May 2022.